Our most recent visit to Serra Volkswagen Traverse City was to terminate our lease and to purchase our 2018 Volkswagen Tiguan SEL. We were capably assisted by Jordan Walitalo and other members of the Serra Business staff. We found Jordan to be friendly and responsive to our questions and concerns. We stated our expectation that the process be completely transparent, and Jordan professionally enabled that outcome. We recommend Jordan’s services to anyone looking to buy or lease a vehicle from Serra Volkswagen Traverse City.

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My overall experience with Jordan & Serra VW was fantastic. Jordan was very professional and always available when needed.

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John’s a good guy. My wife and I both enjoy working with him.

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John Fyfe always takes great care of me. In and out as promised, and goes out of his way to address any issues.

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John, in the service department, was very communicative throughout the entire process. He got the part needed ordered immediately and scheduled my service time as soon as he received the part. Very easy and seamless process. Great job!

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I would highly recommend working with Serra VW! I work in the customer service industry and have very high standards. Dan Hollister is a rockstar! He went above and beyond to get my into my new VW Tiguan. He worked with me remotely as I was on vacation and even met me on his day off to deliver the car. Great service!

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John Fyfe in the service department is awesome! Excellent service, communication and SO nice.EXCELLENT SERVICE!! John offers great communication and service. He's the BEST!!

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John is fantastic, very friendly, knowledgeable and professional. He treats you like you are his main priority. He definitely takes the sting out of having to get serviced.

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During my recent service at Serra Nissan, I had the pleasure of being helped by Heather Fitzgerald. I found her communication to be professional and prompt. She was very helpful and accommodating. I would recommend Heather to others.

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Heather. You are amazing. I called Serra when I got home that day and told them I would like to make a great comment on you. They said they would but if not you show this to them because in this crazy rude world you have been a pleasure to work with. They don’t know what they have in you. Keep being Heather. You’ll go far. Thank you.

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Heather did an outstanding job representing Serra during my visit for maintenance this week. She was on lunch break when I arrived, but she contacted me immediately when she returned and kept me updated throughout the visit. She also did an outstanding job of explaining my prepaid maintenance program and assisting in planning for future service visits. This is exactly the kind of service I look for when choosing a dealer for my next new car.

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Leo helped us find the right SUV without being a pushy salesman. I would highly recommend asking for Leo the next time you are looking for a vehicle.

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Working with John & Serra was easy & professional! The process was quick & John took care of everything. I would definitely go back to Serra Nissan for my next vehicle (if I ever trade my new 4Runner in!) and ask to work with John again! Overall great experience.

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I’ve never had someone go over a vehicle bumper to bumper, inside and out! Plus it’s nice to know that Leo is just a phone call away if I have a question. Delivery with a genuine SMILE!!

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Heather made it the best. Thank you Heather you were more than accommodating with my service. Serra should honored to have you as a representative and employee!

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Eric was very helpful through the buying process and we would definitely recommend him to others. He was very busy but took the time to walk us through the process thoroughly.

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Our experience at Serra Toyota was great! Our salesman, Justin was a wonderful patient young man spending a lot of time showing us all the features of my Hybrid Highlander. He made the whole buying & learning thing easy!

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My experience at Serra was excellent. Kevin Clous in the service department was more than kind and understanding with my phone calls being dropped. He went beyond the usual to test out the problem and was very generous with his time and concern. Thanks so much Kevin!

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I bought my 2011 Toyota Rav4 in August of 2020. I absolutely love it. It is the best vehicle. Leo was my salesman and he is very trusting and straight forward. I would definitely recommend Sierra Toyota of Traverse City. I will buy my next Toyota from Leo of Sierra Toyota.

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Great customer service. This is a dealership that has earned my trust and business. My truck must be turn key and ready to travel coast to coast for work. They do all repairs to my truck and i will be buying my next truck there. Thanks Matt for taking great care of me!

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Sheila was very personable, friendly and knowledgeable. She made the process very smooth!

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We have a Rav4 which we love and we brought it in for routine maintenance 20k we were greeted at once our service advisor answered all of our questions.

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I bought a certified used vehicle from Serra they had recently put new tires on it. I went for a test drive and they helped me get it financed!

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They were very friendly and very attentive with everything! I would for sure recommend coming here for a vehicle they are always the best to work with!

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