Serra Volkswagen is the place to go!

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Very knowledgeable, honest and helpful who made the lease experience easy.

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Great and very timely service, was able to drop my car off after work. John Fyfe was great to deal with!

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Very friendly welcoming staff! Definately recommend this great group of people. They worked hard to get my needs met and back on the road.

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John was a pleasure to work with. Full transparency throughout the entire process and fantastic communication keeping me up to speed every step of the way. Would highly recommend taking your VW to John.

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John provided exceptional communication, advised on timeline, informed on ordering any parts needed and also then somehow got the vehicle done ahead of schedule. This really helped us.

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Professional and prompt service!

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John Fyfe was friendly and professional, informed me of a couple of issues with my vehicle without trying to pressure me I to unneeded services like other service departments. It's great to be out of town and find great service. If we were local, I would have had him complete other services as well. Being on a road trip isn't conducive to being without my vehicle. Thank you John!

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In short, Leo was amazing and made the process of "shopping" for just the right vehicle pressure-free and fun. He was extremely thorough and provided several options for me to consider. When taking possession of the car, Leo took the time to review ALL of the car's features with me so I felt totally "functional" when I pulled out of the dealership. I will, without hesitation, recommend Leo and Serra Nissan. to anyone who is looking for a new vehicle.

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Had a small budget and Eric H was able to get me exactly what I needed. He treated me like I was a customer with an unlimited budget. Respectful and showed class. I would recommend him for sure.

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Heather Fitzgerald is fantastic! She was courteous and professional throughout the exchange. She was very respectful of the 6 foot social distancing and wearing masks both inside and outside. Heather is also an excellent communicator who provided consistent information and support.She is an amazing employee and deserves a raise! It is people like Heather who make the experience of getting our cars fixed enjoyable!

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I had a great experience, our sales guy was Angel Borja and he gave us a great deal. The finance manager, Mortimer Virves was great too.

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Heather Fitzgerald was wonderful! I couldn't get the emergency rear brake turned off (at first I didn't know that was what needed to be done). She attempted to help me, by walking me through the steps without being able to see my panel. When I couldn't get it to stop, she then contacted another person to get information from them. I finally drove over there and she walked me through what needed to be done. She was very patient with me and I asked another question and she took care of that one right away as well.Excellent employee who ...

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If it wouldn’t have been for Heather’s unquestionable superior level of overall performance, as a service representative, my rating for the experience with Serra Nissan would have been zero! Her knowledge, skills and ambitions are better served somewhere else. It’s very clear that the dealership is in the business of selling cars and not servicing them. While the dealership may be able to maintain new vehicles efficiently, their technical abilities fall short when diagnosing and servicing the complicated electrical issue, I came in for, even with Heather's succinct and effective communication skills.

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Heather was great. She was doing double duty that day. Along with doing her normal job, she was being the car runner, to & from the garage. When she brought someone else's car in after repairs, she immediately came over to my truck and asked me what services I needed done, before entering the building. Within 3 minutes, paperwork was done and my truck was headed to get the oil changed. I was at this location on Wednesday, 7/29/20, sat in my truck for five minutes and no one from the customer service team came out to assist me, so I drove away. ...

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Heather is a true professional that will handle any needs you have with your vehicle.. great place to do business

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Kevin Clous at Serra is friendly, knowledgeable and goes above and beyon! to make your service appointment go well!

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Matt Echols is a great service advisor and I highly recommend him for servicing your Toyota!

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Thanks Jordan - You made leasing the Toyota Tacoma a hassle free and enjoyable experience?

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After shopping on line for a 2020 Highlander we found a Platinum model we liked at Serra Toyota Traverse City. The person we spoke with put us in touch with Jim Lynch. Jim was one of the nicest sales people you would ever want to meet. He worked hard to get us the bolt on Toyota accessory we absolutely had to have and to insure all work was completed to our satisfaction. In the end Jim felt more like a friend than a car salesman. Chuck and Mary Nesset

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Brice at Serra was great to work with, knowledgeable and enthusiastic about Toyota products. He worked hard to find me what I was looking for.

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Jordan was great. Easiest car buying experience. I will buy another car from him when the time is right.

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Matt Echols, in particular, at Serra Automotive provides excellent customer service. I am a regular customer and appreciate being able to know that my car and time are treated equally importantly.

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I have purchased several vehicles from Serra in TC. They are awesome! Brad worked his magic yesterday and found the EXACT vehicle I was looking for. Not an easy task right now. They are the best.

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