Customer Testimonials

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Google May 14, 2021

Awesome Experience! Bryce was attentive, friendly and knowledgeable. I would highly recommend him to anyone!

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Google May 14, 2021

John has been great to deal with. Very honest and trustworthy. I've purchased several vehicles already and will be back in the future.

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Google May 12, 2021

Dani is always knowledgeable, helpful & efficient. Very happy to be working with her. Her knowledge & service is top notch.

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Google May 12, 2021

I was happy with the thoroughness of the inspection, the speed of repair, and the technician's patience in listening to my description of the car's problems.

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Google May 12, 2021

Zac was friendly, knowledgeable and efficient. Highest marks all around!

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Google May 12, 2021

My experience was amazing at Serra. Zak did an amazing job helping me throughout the transaction. I contacted him the day before to try and make sure that the car be there when i arrive at the dealer. He also told me that he would keep the car ready by the time we get there. I was very skeptical going in since i was travelling from Chicago to Traverse City which took about 5 hours. The biggest doubt i had was with the fact that if the car was really as presented online. It definitely was! Zak had told me previously ...

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Google May 11, 2021

Melanie responded initially to a web inquiry about a 2020 used Outback but it was no longer available. I met her in person at the dealership and she worked tirelessly to find a similar vehicle. She never got discouraged as I rejected a few of them. We did finally come to terms on a 2021 Outback Touring and she made my trade in and purchase experience a breeze! She went above and beyond just like all the people from Serra that I've had the pleasure of working with. Truly a top notch organization.

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Google May 11, 2021

Serra Volvo has provided exceptional service!

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Google May 11, 2021

James was great to work with! Knowledgeable, resourceful and patient while we took our time making a decision.

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Google May 11, 2021

Chaz Forcia was very helpful and answered all my questions! Absolutely amazing experience!

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Google May 11, 2021

Thomas Wysocki was the ultimate professional, yes he sells cars, but his demeanor was like one wants from a pro. His sales method was educational and focused on what he heard our interests were. He offered the normal price of the dealership, $700 discount. He did some comparison shopping with other models and price points.

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Google May 10, 2021

Joel was excellent to work with. He went above and beyond to get a car that was just what we wanted! He listens to what YOU want rather than just sell you any car on the lot. I highly recommend Joel!

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Google May 8, 2021

Ashley is always wonderful!

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Google May 7, 2021

Mark Blandin made our lease transition to a 2021 Subaru Forester effortless. We highly recommend Mark and Serra. We are driving our 6th Forester. 😊

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Google May 7, 2021

Sean was very helpful and accommodating during my buying process. I am very happy with my purchase and would recommend Sean to anyone making a future purchase at Serra.

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Google May 5, 2021

Justin was exceptional. I emailed him and I had my quote within Min. He was extremly knowlegable about the vehicle and made my test drive fun and informative. I was so impressed with Subaru and Justin that I purchased my first Subaru instead of a Honda. I sold cars for 10 years and didnt want to play the game and Justin listen to me and gave me the best deal upfront. I will recommend him to all my family and friends.

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Google May 5, 2021

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Google May 5, 2021

Buying a new vehicle can be an amazing experience. Ask for Austin Cleary, at Serra Subaru of Traverse City, MI. He is extremely knowledgeable, and goes above and beyond to make sure you leave a satisfied customer.

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Google May 4, 2021

I’ve gotten man cars from Leo and my husband just recently got a jeep from him. We really enjoyed it. He made stress free and made it fun with his jokes. He’s cares about people not the money so he’ll put you in a safe car. He’s the best always shop Leo Cherup he’s great!

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Google Apr 29, 2021

“Melanie Prechtl was amazing!!! I was so stressed out before even coming in . She made me feel comfortable and I trusted her . Pain free ! She was very helpful.

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Google Apr 27, 2021

David Feiger is a great help when we have had our Volvo S60 serviced. Very attentive to detail and kept us updated on the status of our car. Highly recommend Dave and his crew!

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Google Apr 26, 2021

Thanks, Tim for your great service!

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Google Apr 26, 2021

Todor made my car buying experience amazing! He was incredibly responsive, always getting back to me right away with answers to all my questions. He was friendly and kind, I loved that he presented my car to me with a big red bow on the hood at delivery. Throughout the entire buying process, I felt that he had a genuine interest in helping me find the right vehicle. I would absolutely recommend Todor to anyone shopping for a Subaru.

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Google Apr 25, 2021

Very pleasant and easy experience working with the staff at Serra Subaru. Thanks to Sean Leach and others for your assistance. Definitely recommend.

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Google Apr 25, 2021

Exceptional! Justin is very easy to work with. I never feel pressured when working with him and always feel like he has my best interest in mind. This is my third Outback that he has helped me buy!

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Google Apr 24, 2021

Leo went above and beyond with the sale of the forester. Enjoyed working with Leo!

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Google Apr 23, 2021

Daniel is Great to work with as always. It is always a pleasure when I to have my Subaru serviced. Daniel is very knowledgeable and excellent to work with . She usually has a answer to all my Questions about my car and if she does not know she has always found out what I need to Know. I would give her 10 if the scale went that high.

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Google Apr 23, 2021

This place is the best. I know nothing about cars or taking care of them, but I feel like by taking my Subaru here, I’m doing everything I need to keep it healthy. Everyone working is always kind, patient, and friendly. They make sure you’re taken care of.

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Google Apr 22, 2021

Our experience in leasing a new Subaru from Austin Cleary was positive in every way. He is friendly, and always a total professional. We were amazed that a new '21 Outback had so many new features. Austin was able point out the new features, and to explain how to use them. We would highly recommend him.

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Google Apr 22, 2021

Melanie was great- she was quick responding to my emails, helpful, knowledgeable and never made me feel like an annoyance or obligation. She was confident, patient, friendly and made the entire process feel effortless.

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Google Apr 21, 2021

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Google Apr 20, 2021

I dealt with Marc Thompson when I was shopping for a used Subaru. I found the perfect Outback on their lot while shopping online, contacted him, and he was an absolute pleasure to deal with. I was in and out fast, as I knew exactly what I was looking for. The car was clean and I got a full Carfax report supplied to me. He was very personable as well. Would recommend.

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Google Apr 20, 2021

Chaz is great and very attentive. He has extensive knowledge of Subarus and can find the perfect car for anyone.

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Google Apr 19, 2021

I cannot say enough about how great this experience was with Justin at Serra. He is knowledgeable, helpful, attentive, and efficient. Since I've picked up my car I have messaged him with a couple of questions and he has immediately responded. His service continues beyond the sale and that's so valuable. Highly recommend visiting Justin at Serra for your next vehicle purchase!

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Google Apr 19, 2021

Very good! I really appreciate that David stepped up to address previous issues, and my experience working with him was cordial and professional. He offered up some additional items without any pressure, and provided a relatively convenient approach. A very pleasant experience! Thank you!

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Google Apr 18, 2021

Second car we have gotten from Serra both times great experience. Bryce was an great person to work with. He helped us buy a car that fit our family and not sell us something he wanted.

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Google Apr 18, 2021

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Google Apr 15, 2021

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Google Apr 15, 2021

“ Excellent! Melanie is knowledgeable and extremely helpful. She was a pleasure to work with.

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Google Apr 14, 2021

Its was terrific, john was very knowledgeable about the vehicle I was getting. And he was very patient as I kept changing my monthly payment I could afford, all in all john was wonderful to work with, and will be getting my business again the future.

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Google Apr 12, 2021

Mark Blandin, came highly recommended and I concur. Mark worked hard to find the right vehicle, covered all aspects of finding the best price, finance offers and ways to procure. He’s not pushy, listens well and overall is just knowledgeable and diligent with attention to the details.

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Google Apr 12, 2021

Danielle, has always gone out of her way to make sure that both myself and my car are taken care of, she is a valuable employee in the service department as she always has a smile and positive attitude! She should be promoted and train others but selflessly I enjoy her work ethics too much. Thank you

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Google Apr 11, 2021

Joel helped me accomplish my goals for visiting to dealership to purchase a new vehicle, which he did. Professional and personal manner with product knowledge as well. I would recommend Joel to a family member or a friend.

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Google Apr 10, 2021

Ask for Dani. Dani has been my service advisor for every trip I've made to the dealer and she's always been helpful and knowledgeable. Dani has made every experience at this dealership a pleasant one.

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Google Apr 10, 2021

Tim was informative, friendly, and easy going. I trust his opinion and knowledge. I highly recommend Subaru to my friends and family. Knowing that they would work with Tim gives me piece of mind that they will be well taken care of.

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Google Apr 9, 2021

Sean Leach is great to work with, super responsive, and focused on getting the right vehicle for the customer.

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Google Apr 9, 2021

David is always so conscientious when we come in to have our Volvos checked over. His and the technicians' service is always spot-on, and quality-driven. There's never a worry with this team.

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Google Apr 7, 2021

Snoop was amazing. Very personable and so willing to go above and beyond. I will definitely be coming back to work with Snoop. Thanks again.

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Google Apr 7, 2021

Sean Leach at Serra in Traverse City, Michigan was wonderful to work with when we were buying our new car. I highly recommend him to everyone. And we love our new Subaru Forester. Thanks Sean.

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Google Apr 6, 2021

Buying our new Outback from Chaz was a pleasure. Chaz provided an easy, non-pressured experience and we always felt respected and that he was working in our best interests to get us exactly what we wanted. The transaction went very smoothly and we appreciated it. Thanks again.

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Google Apr 5, 2021

James and the crew that helped us were very knowledgeable and honest.

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Google Apr 4, 2021

I was very pleased with my experience with Leo. Very straightforward with no smoke and mirrors. Whole transaction done in an afternoon. Easy peasy.

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Google Apr 3, 2021

Get it done they have vehicle and service that you can count on.

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Google Apr 3, 2021

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Google Apr 2, 2021

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Google Apr 2, 2021

Great experience as usual with Serra.

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Google Apr 2, 2021

Overall was an Excellent experience. Austin was Very Informative of the buying and leasing process as well as when we did finally get the car he went over Everything perfectly! I will Definitely think about purchasing/leasing again from Him and Serra Motors in the future!

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Google Apr 2, 2021

Working with David Gilbert to find our new vehicle was a great experience. We felt no pressure whatsoever, and David was patient and helpful setting us up with vehicles to test drive until we found the best fit. When the time comes to buy our next vehicle, our first call will be to him.

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Google Apr 2, 2021

Snoop was the best salesman! He was professional, very nice, and made the whole buying process as simple as possible.

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Google Apr 1, 2021

Got my new car fast and easy from here definitely recommended!

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Google Apr 1, 2021

Chaz was a wonderful salesman. He was patient and very helpful. He worked hard to get me a new car I wanted.

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Google Mar 31, 2021

Great service from Austin Cleary at Serra Subaru in Traverse City. Very attentive but not pushy! I went to 2 other major car dealers in Traverse City and the customer service at Serra Subaru was outstanding compared to the others. I think I got a great deal as well!

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Google Mar 30, 2021

Sean Leach is the person to see - they did a fantastic job.

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Google Mar 30, 2021

Thanks for making my first new car experience great. I’m having the tire sensors replaced next week. I love my new WRX.

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Google Mar 29, 2021

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Google Mar 29, 2021

Joel was awesome! He helped my sister and I both buy a car this past week. He was patient with all our questions and very friendly.

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Google Mar 29, 2021

This was the second car I bought from Sean and, just like the first one, it was a seamless process. He knew the answers to all my questions and found the exact truck I was looking for. I can't imagine the experience being any eaiseier than it was – Thanks Sean!

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Google Mar 29, 2021

Working with Sean Leach was a great experience. He is very knowledgeable about the vehicles and is excellent at communicating through the entire process. He also does a good job laying out your options and explaining them clearly. Sean made the experience fun for us and never once made us feel pressured, we will be returning when it’s time to purchase our next vehicle!

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Google Mar 28, 2021

The sales person at Serra Subaru, Justin Vollmuth, was very good to work with. Justin found me a new car that I requested with all of the accessories I wanted in a very short amount of time. He was very helpful showing me all of the bells and whistles that are on new cars today. He is very willing to help me if I have any questions even after the sale was finalized. Good buying experience with Justin and the Subaru team.

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Google Mar 28, 2021

Volvo service department in Traverse City is friendly, helpful and has done a great job taking care of my XC70. A couple of years ago it had a front-end collision with deployment of the air bag, they restore my Volvo front-end to essentially new condition. All electrical and mechanical parts have been working perfectly. They help with smaller tasks like oil change or changing tires. David has been most helpful. They reflect Traverse City spirit of honesty and helping out customers. Keep up with the good work.

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Google Mar 28, 2021

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Google Mar 27, 2021

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Google Mar 27, 2021

Tom was fantastic! Was very knowledgeable and made the car buying experience very smooth. Treated me like family

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Cars Mar 26, 2021

James Scarbrough and the entire team at Serra was super. James was very knowledgeable and great about sharing information before my visit. While onsite he made the whole process super easy and relaxed. Instead of being a kind of intimidating process it was actually kind of fun and I drove off in a CPO Volvo that I felt great about. The whole experience was excellent!

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Google Mar 26, 2021

James was super. He was very knowledgeable and great about sharing information before my visit. While onsite he made the whole process super easy and relaxed. Instead of being a kind of intimidating process it was actually kind of fun and I drove off in a new (used) car that I felt great about. The whole experience was excellent!

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Google Mar 25, 2021

Justin Vollmuth was my sales person for the purchase of a new Outback, and I would like to say that Justin did an exceptional job of customer satisfaction, from the start of the purchase to delivery, addressing every concern along the process; Thank You Justin!!

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Google Mar 24, 2021

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Google Mar 23, 2021

Mark Blodgett did a great job!

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Google Mar 23, 2021

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Google Mar 23, 2021

David is fantastic in his role as Volvo Service Advisor. He is a consistent advocate for the customer to insure an optimum experience for both the client and her/his Volvo. It is this positive customer experience that prompted me to purchase my third Volvo six months ago.

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Google Mar 22, 2021

Easy! Pleasant! You are very knowledgeable and I felt no pressure. As I told you I had no intentions of buying a car that day. But after talking with you, why not. You answered all my questions and had a car in the color I liked. Thanks for making such a great buying experience. Jeff was good too. Made that part great and I left feeling like I understood about the financing and what I was getting. Overall GREAT!

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Google Mar 21, 2021

Sean Leach was a great salesman to work with! He found the car I wanted as I wanted certain things, He searched until he found one! He was very polite and helpful I would highly recommend him!

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Google Mar 21, 2021

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Google Mar 20, 2021

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Google Mar 19, 2021

Daniela weir was very nice , helpful and friendly. I will Definitely come back and see her again and I will definitely send her more customers she is a very nice person and I appreciate all her help

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Google Mar 19, 2021

Service was great - They did what they said they would do when they said it would be done that is all one can ask for. Dave does a great job. I am very pleased with my first Volvo and the service they provide.

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Google Mar 18, 2021

Bill was very professional and friendly. My overall experience at the dealership was very good and I would recommend Bill to others.

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Google Mar 18, 2021

David Feiger at Serra Traverse City is your Go To guy for all Volvo service and sales.

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Google Mar 16, 2021

Daniela continues to provide excellent service for my Subaru. She knows what service I need when I arrive and quickly completes the intake process. She keeps me informed on progress and has everything ready for me when I return for my vehicle. She also knows the service history of my vehicle so she can recommend service that will be needed in the near future. I would not take my SUV anywhere else for service.

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Google Mar 16, 2021

Service advisor Tim Sato and his manager Carl went above and beyond! Hats down to all the Serra Subaru staff. Nice, warm, positive, and super-friendly people! Strongly recommend!

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Google Mar 15, 2021

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Google Mar 15, 2021

Leanna Colvin is a great service provider! I always call her directly when I need maintenance done on my car.

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Google Mar 15, 2021

The usual friendly and informative service I have come to expect with Dani and Serra Subaru. I recently traded my '13 Forester and leased a '21 Crosstrek. Dani and the service crew added a hitch this visit, for my bike rack. All went well, as I waited in the accommodating and quiet service lounge. No television blaring or canned music. Sweet! The hitch is great, my bike rack fits perfectly and checkout was simple and fast, with a freshly washed car awaiting me outside the service bay. Thanks!

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Google Mar 14, 2021

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Google Mar 12, 2021

Great service, friendly and straight forward

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Google Mar 12, 2021

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Google Mar 10, 2021

Great customer service, David (service advisor) is honest and thorough. You leave confident in the service completed on your vehicle. Highly recommend!

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Google Mar 10, 2021

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Google Mar 8, 2021

Mark is very friendly, helpful, and efficient. He always goes above and beyond to take care of our vehicles. He keeps us informed of the nature and status of our repairs/service. We are reassured knowing he will take care of whatever we need, and we know we can fully trust him.

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Google Mar 8, 2021