Had a great experience, called Friday morning to enquire about vehicle. By 2pm everything was set. Drove to TC from Morley Stanwood area Saturday morning, meet Lennie. Test drove unit and made purchase. Lennie ordered us a new key as it only had 1 key. Great service from everyone. Thank you
Great service and attention to the physical distancing needs during the pandemic.
Want to thank Serra Toyota, Chris Connell and Jeff (parts dept) for making the lease of my new 4Runner so easy. I was a little skeptical that I would be able to complete this transaction while under the Stay at Home order. These guys made it so easy. They valued my trade in and completed all paperwork and financing via the internet and phone. Our new vehicle was delivered to us more than 45 miles away, and the driver drove our trade in back to Traverse City. This was easy and painless. I would recommend anyone considering this option to go ...
Sheila Momberg helped us with our purchase online & messaging with the COVID & not being able to go in to meet her in person. We were able to do everything easily & they took precautions with sanitized pens, electronic documents & the finance person Chris wore a mask. Nothing to be fearful of & it went smoothly. I highly recommend Serra Toyota & Sheila Momberg.
Chris was awesome to work with. I had been in the market for a Truck for a little while and had looked at a few options. Most of the other dealers in the area were slow to help. I do understand that Covid-19 has been tough on the auto industry, but Serra had their business in order and the process was seamless. All of the business was conducted via text, email and phone calls. When I went to pickup and sign the paper work we did everything by the CDC guidelines. If you're in the market, Serra is the place ...
Quick, easy and non-eventful. Just perfect! Thanks.
My recent service call took me to Serra Toyota of Traverse City. Unlike the other visits I've made to service my vehicle, this one was unique. I was blessed with Kevin as my Service Rep. He was happy, kind, thorough and provided me with a driver to take and pick me up while they worked on my vehicle. He kept in contact with me throughout the day with the needs and prices of services needed and also wrote down the attention I need to give to keep up with Toyota recommendations. Because of this one person, I will return to ...
Matt EcholsToyota Service Advisor was very helpful and made the whole experience go smoothly.
Very friendly staff and committed to ensuring the highest level of quality.