Excellent service at Serra Toyota, the team is amazing.Matt Echols was my service advisor, he made sure to keep me up to date on the progress of my work.Thank You Serra Toyota!
Great service here. Nice people and very helpful. Ashley really took care of us .
Top notch. I'm new to the "Toyota family", having just purchased my first Toyota in July. Without exception, everyone I've come in contact with has been exceptional. Hats off to whomever does the hiring and training around there!
Our overall experience with Adam Williams was outstanding! He listened to our needs and met them. Through his efforts, our recent lease-to-lease transition was a very positive experience. Everything was handled in a professional, yet friendly manner and went quite smoothly.This has been a challenging year at best, and Serra Toyota has for a second time in 2020 eased the burden for us. Adam, coordinating with the Serra staff, went above and beyond to accommodate our situation and for that I am most grateful.Kim Chase
Devon Worth worked with my husband & I. He was informative, helpful & patient. He listened to what I was looking for & was never pushy. We took several test drives of Toyotas & other cars from other dealerships. I settled on a Highlander & he even found one in the color I liked:). I feel very comfortable in calling him if I have any questions related to the electronics on my car. Great experience.
Sheila was awesome! She was very patient with all my questions and she made leasing a vehicle a great experience. Thanks Sheila!Nick
Bryce was fantastic thank you
Great sales experience. Ryan was informative, knowledgeable, and low key, avoiding pressure tactics and other unsavory sales techniques often associated with dealerships. Negotiation over the final price was reasonable and undramatic. Normally I start my car search in Traverse City but always have ended up buying something in the Grand Rapids/Lansing market because of price inflexibility, take or leave it pricing , and obnoxious high pressure sales staff typically found at many northern MI dealerships. Next time we go car hunting, new or used, I will start at Serra and, if he is still in sales, with Ryan.