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Auto Insurance Claim Assistance at Serra Collision Center

Unfortunately, every auto insurance claim starts with a car accident. While no one wants to be involved in a collision, accidents happen, and knowing exactly what needs to be done at the scene of the accident and afterwards, will make handling an insurance claim as simple as possible. First, you need to report the claim to your insurance provider as soon as possible.

At the scene of the accident you need to collect three
basic pieces of information:

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Exchange information between parties (license numbers, insurance information, etc.)

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You’ll want to have an officer complete a collision report. This could help protect you later.

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Witness Information

Witnesses can be essential to the success of any accident claim & can help solve discrepancies.

Serra Works With Your Claims Adjuster

Once you report the claim, an insurance claims adjuster will call, email, or write you regarding your accident and insurance claim. They will work with you to understand what type of coverage you have, your deductible, and coverage limits that might affect your claim. For simple insurance claims (minimal damage to vehicles, no medical treatment required, and no fault assigned by the responding officer), the claims adjuster may have you get an estimate of repair costs from a collision center. At the Serra Collision Center in Traverse City, we are more than happy to help you with this part of the process by giving you a FREE repair estimate. We will then inform you and your claims adjuster of the estimate of how much it will cost to repair your vehicle, always waiting for your approval before moving forward on repairing the vehicle.

Serra Traverse City is able to seamlessly communicate with your insurance provider since we are a direct repair shop for many major insurance companies. This allows us to effectively guide you through the adjustment process quickly, getting you back on the road in a timely manner.


Understanding Your Auto Insurance Settlement Offer for Your Accident Claim

Once the adjuster has investigated your accident claim and reviewed your insurance policy, they will present you with a settlement offer. The settlement offer is the amount/terms that the insurance company is willing to pay on your accident claim. It’s important to remember that every situation is different – in situations of total loss, the settlement offer is typically fair but can occasionally be on the low side. If you feel your offer is low, research your claim – you may find examples of similar situations where the settlement offer was more! Your adjuster will usually have an offer range, allowing you both to come to an insurance settlement that pleases both parties.

If your auto accident claim is denied, there are several legitimate reasons for why that might have happened. More often than not, these reasons involve limits in your coverage. Our best advice is to work with your insurance agent to check the denial letter against your coverage policy. Your agent can be your best resource in this type of scenario.

In any situation, remember that the Serra Traverse City team members are at your disposal. Our staff has years of experience in handling auto insurance claims, so we can help with service tips, suggestions, or insurance advice. We are the insurance claim experts of the Grand Traverse areas, including Old Mission, Acme, Garfield Township, Mayfield, Interlochen, Solon, and more.